Veterans who work in Texas VA health system: 'The dam's gonna break'
This article was originally published by the Texas Observer, a nonprofit investigative news outlet and magazine. Sign up for their weekly newsletter, or follow them on Facebook, X, and Bluesky. Manning the main switchboard for the Central Texas Veterans Health Care System requires skills akin to a symphony conductor.
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"My job is to find and attract mastery-based agents to the office, protect the culture, and make sure everyone is happy! "