Confusion and stress abound for 500,000 Texans bumped from Medicaid
For seven years, Maricela Delcid has guided Texans through the Medicaid application minefield, working past language barriers and documentation issues out of a community center in Houston. But her clients have never been more confused or frustrated than now, since the state began booting people from the program after a years-long period of continuous coverage.
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"My job is to find and attract mastery-based agents to the office, protect the culture, and make sure everyone is happy! "