At Your Service: Is San Antonio keeping up with residents' basic needs?

As a May 2013 rainstorm inundated the North Side's Shearer Hills neighborhood, a torrent running down Dellwood Drive nearly swept away a woman and her grandchildren as she tried to navigate the flood-prone street in her car. Neighbor Erika Noriega spotted the vehicle as it came to rest against a telephone pole.
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"My job is to find and attract mastery-based agents to the office, protect the culture, and make sure everyone is happy! "